Complaints
Tell us what went wrong
We take every complaint seriously.
What happens next
- We acknowledge every complaint in writing by the next working day.
- We keep you updated until it is resolved.
- If our final reply leaves you unsatisfied, you may take it further.
- You may refer the matter to IPEC.
Make a complaint
Your complaint
At least one contact detail is required: phone or email. You can give both.
Keep any reference we give you. Quote it when you contact us.